Protecting customers' personal data
This document defines the principles for handling user information at the merrell.in.ua online store. It explains what information may be collected during your use of the site, the purposes for which it is collected, with whom it may be shared, and how users can access their personal data.
By using the website, placing orders, or sending us notifications, users provide the information necessary to perform the relevant action. We only process the amount of data reasonably necessary to serve customers and operate the online store.
1. Who is responsible for working with data?
The sale of goods through merrell.in.ua is carried out by the company ELITE BRANDS OF COLORADO INC .
- Company: ELITE BRANDS OF COLORADO INC
- EIN: 72-1541903
- Legal address: 4780 HOLLY ST, DENVER, CO 80216, USA
- Website: merrell.in.ua
- Phone: +380 800 303 448
- Email: mysale@merrell.in.ua
- Contact information in Ukraine: 21021, Ukraine, Vinnytsia, 600th Anniversary Street, 17th, Megamall Shopping Center
2. Information that the user provides independently
When you make a purchase, fill out a form, or contact support, you may receive the following information:
- first and last name of the buyer or recipient;
- contact phone number;
- email address;
- city and information required for delivery;
- information about the selected products and the order warehouse;
- order number and history of requests to it;
- information that the user voluntarily provides in messages, statements or forms on the website.
Please provide only relevant information related to your purchase or specific request.
3. Technical information about visiting the site
When you visit merrell.in.ua, certain technical information may be automatically recorded. This may include your IP address, device type, browser, operating system, date and time of visit, pages viewed, and other parameters necessary for the stable operation of the website.
This data may be used to detect technical errors, analyze site performance, protect against abuse, and improve usability.
4. Why is personal data needed?
The obtained information can be used for the following tasks:
- receiving and processing orders;
- verification and clarification of buyer data;
- preparing goods for shipment;
- transfer of necessary information to the delivery service;
- Notifying the buyer about the order status;
- answers to questions about products and services;
- consideration of requests for exchange, return or warranty;
- maintaining the technical functionality of the website;
- prevention of fraudulent activities and misuse of the resource;
- performance of duties stipulated by current legislation.
5. Payment information
merrell.in.ua does not intend to store full bank card details, CVV/CVC codes, or other sensitive payment information.
If payment is made through a bank, payment service, or upon receipt of a parcel, the relevant payment information may be processed directly by the organization facilitating the transaction.
6. Cookies and website functionality
The online store may use cookies and similar technologies. They help maintain the functionality of your shopping cart, remember individual settings, analyze page usage, and improve website functionality.
Users can restrict or delete cookies through browser settings. However, some website features may not function fully or may require re-entering information.
7. To whom may data be transferred?
To fulfill an order, some information may be transferred to third-party organizations whose services are required for the operation of the online store.
Such recipients may include:
- postal and courier services;
- banks and payment companies;
- hosting and support providers;
- analytics services and website support;
- accounting, legal or other involved specialists;
- government agencies in cases where the provision of information is expressly provided for by law.
Only the amount of information necessary to complete a specific task is transferred. Users' personal data is not sold to third parties.
8. How long can information be stored?
The retention period depends on the type of data and the purpose for which it is used. Information may remain in the store's systems for as long as necessary to fulfill orders, complete payments, process inquiries, and fulfill legal obligations.
When there is no further need for the data, it may be deleted, anonymized, or retained only to the extent that it must be legally retained.
9. Security measures
To protect the information received, available organizational and technical measures are used to reduce the risk of unauthorized access, accidental loss, modification, or dissemination of data.
Access to personal information should be limited to those personnel or contractors who need it to perform their work tasks.
However, the transmission of information over the internet cannot be completely secure under all circumstances. Do not share passwords, one-time codes, payment codes, or other confidential information with others.
10. User options regarding their data
The user may contact us to:
- find out whether his personal data is stored and processed;
- clarify or correct incorrect information;
- update previously provided contact information;
- ask a question about the procedure for using information;
- withdraw consent if the processing was carried out precisely on its basis;
- request that information be deleted when there is no legal basis for further storage;
- object to certain processing methods in cases provided for by law.
Before a request can be fulfilled, confirmation of the applicant or their connection to the relevant order may be required.
11. External services and links
The website may contain links to resources of carriers, banks, payment systems, or other third-party services. After visiting such sites, the rules for accessing the information are determined by the rules of the relevant resource.
merrell.in.ua does not determine the privacy policies of third-party websites or control their internal operations.
12. Updating this document
This policy may be revised due to changes in the site's functionality, customer service methods, or legal requirements.
The current version of the document is posted on merrell.in.ua and applies from the moment of publication, unless otherwise expressly stated in the text.
13. Contacts for privacy issues
Requests for personal data, its clarification, use, or deletion can be sent to the following contacts:
ELITE BRANDS OF COLORADO INC
EIN: 72-1541903
Legal address: 4780 HOLLY ST, DENVER, CO 80216, USA
Website: merrell.in.ua
Email: mysale@merrell.in.ua
Phone: +380 800 303 448
Contact location in Ukraine: 21021, Ukraine, Vinnytsia, 600th Anniversary Street, 17th, Megamall Shopping Center