Terms and conditions of use for merrell.in.ua
This document defines the procedure for purchasing goods through the online store merrell.in.ua and regulates the relationship between the seller and the buyer during the registration, payment, delivery and receipt of the order.
By submitting an order through the website, the buyer confirms that they have read the terms and conditions below, understand their content, and agree to adhere to the provisions of this public offer.
1. Parties and basic concepts
Seller - ELITE BRANDS OF COLORADO INC, EIN: 72-1541903, legal address: 4780 HOLLY ST, DENVER, CO 80216, USA.
The online store is located at merrell.in.ua , where customers can browse the product range and place orders remotely.
The buyer is the person who selects the product, provides the data for registration, and intends to purchase the product presented on the website.
Product - any item listed in the merrell.in.ua catalog and available for order.
An order is a request submitted by a buyer to purchase one or more goods, specifying the necessary contact and delivery information.
2. The essence of the proposal
The seller offers the buyer to purchase goods from the catalog under the terms and conditions in effect at the time of order placement. The buyer undertakes to provide the necessary information, accept the goods, and make payment according to the selected payment method.
The terms of this offer apply to purchases made through merrell.in.ua , unless otherwise agreed upon by the parties for a specific order.
3. Information in the catalog
For each item, the store can indicate the name, photographs, available sizes or options, characteristics, materials, price, and other information to help the buyer make a choice.
Before confirming your purchase, we recommend that you check the parameters of the selected product and the information provided in the order form.
The product's shade may vary slightly from the actual color on your screen due to display settings, lighting during photography, or production batch variations. Such differences do not necessarily indicate that the product does not meet the stated specifications.
4. Placing an order
The buyer selects the desired item, its available options, and adds it to the cart. To complete the checkout, the required fields must be filled in.
When registering, you may be required to:
- recipient's first and last name;
- phone number;
- populated area;
- information about the branch, post office or delivery address;
- other information necessary to fulfill the order.
The buyer is responsible for the accuracy of the information they provide. If the information contains errors or is incomplete, order fulfillment may be delayed until further clarification.
5. Confirmation of purchase
Once an order is received, its information may be verified before packaging. If necessary, a store representative may contact the buyer to clarify the model, size, delivery method, or other details.
If the selected item is not available, the buyer may be offered another option or the corresponding item may be cancelled.
6. Cost of goods
The current price is shown on the product page at merrell.in.ua . Prices may vary depending on the model, size, or other options.
The seller may change prices, run promotions, and update sales terms. The new price applies to orders placed after the corresponding website update.
If an obvious technical error in pricing was made when publishing information, the issue of fulfilling such an order will be agreed upon with the buyer separately.
7. Payment methods
Payment is made using one of the payment methods available during checkout. The specific payment methods may depend on the product, carrier, and other order details.
If payment upon delivery is used, the buyer makes payment in accordance with the delivery service's rules.
8. Delivery across Ukraine
Orders are delivered to customers throughout Ukraine using available logistics services and methods specified on the website.
Delivery time depends on the location, the selected delivery method, the carrier's schedule, and the current logistical workload.
The buyer must correctly indicate the recipient's details and pick up the shipment within the time period specified by the carrier.
9. Receiving and reviewing your order
Upon receipt, it is recommended that you inspect the outer packaging and check your order before completing the pickup process.
In particular, you should check:
- number of positions received;
- compliance with the model and size;
- completeness;
- no obvious damage;
- general condition of the product and packaging.
If any discrepancies or damage are discovered upon receipt, it is recommended that this be recorded in accordance with the carrier's procedures and reported to the store.
10. Exchange and return
The procedure for the exchange and return of goods is determined by separate rules published on merrell.in.ua , as well as applicable Ukrainian legislation.
Goods of proper quality may be accepted for exchange or return, provided that the established deadlines are met, their condition, completeness, packaging and other stipulated requirements are preserved.
Detailed procedures, including return shipping address, processing times, and refund policies, are available in the relevant section of the website.
11. Quality and warranty issues
Claims regarding possible manufacturing defects are considered in accordance with the nature of the defect, the conditions of use of the product and the warranty rules.
To consider such a request, the store may ask for photographs, videos, an order number, or other information that allows you to identify the purchase and assess the situation.
12. Obligations of the seller
As part of fulfilling orders, the seller undertakes to:
- provide the buyer with accessible information about products and purchase conditions;
- process properly completed orders;
- assemble goods in accordance with confirmed parameters;
- transfer prepared orders to the delivery service;
- consider customer requests in accordance with established procedures;
- use personal data to the extent necessary for the operation of the store.
13. Seller's rights
The seller has the right:
- clarify the information necessary to fulfill the order;
- update the catalog, specifications, prices and availability of products;
- temporarily limit the operation of certain functions of the site for technical maintenance;
- refuse to fulfill an order if its fulfillment is objectively impossible;
- implement measures to prevent fraud and misuse of the site.
14. Buyer's rights
The buyer can:
- read information about the products before making a purchase;
- independently choose available positions and the method of delivery;
- receive information about your order;
- ask questions about delivery, payment, returns or product quality;
- enjoy other rights provided for by current legislation.
15. Buyer's responsibilities
The Buyer undertakes to:
- Before making a purchase, please read the terms and conditions of sale;
- provide correct contact and delivery information;
- check the selected product parameters;
- receive completed shipments in a timely manner;
- comply with the rules for the exchange and return of goods.
16. Personal information
To fulfill an order, the store receives and uses the information provided by the buyer when placing the purchase or subsequent request.
The rules for handling such information, storage periods, and user rights are defined by the Privacy Policy of merrell.in.ua .
17. Liability of the parties
The seller and the buyer are responsible for fulfilling their obligations under this offer and in accordance with applicable laws.
The seller cannot be held liable for delays or failures to fulfill an order caused by incorrect customer data, the operation of third-party services, communication interruptions, carrier actions, or other circumstances beyond the seller's direct control.
18. Circumstances beyond the control of the parties
If the fulfillment of obligations becomes impossible due to extraordinary and unavoidable circumstances, the parties may be released from liability for the period of such circumstances within the limits established by law.
These may include natural disasters, accidents, military events, prolonged disruptions in infrastructure, government restrictions, large-scale technical failures, and other events that the parties could not objectively control.
19. Site materials
Texts, photographs, graphics, design elements, trade names and other content posted on the website may be protected by the rights of their respective owners.
The use of such materials outside of personal review must be carried out in accordance with intellectual property rights and legal requirements.
20. Settlement of Disputes
When a dispute arises, the parties try to resolve it by contacting and exchanging the necessary information.
If it is not possible to reach a mutual solution, the dispute may be resolved in accordance with the procedure provided for by current legislation.
21. Update of terms
The seller may revise the terms of this offer due to changes in store operations, logistics, payment methods, or legal requirements.
The current version is published on merrell.in.ua . The version in effect at the time of order placement applies to each specific order, unless otherwise required by law.
22. Seller's contacts and details
Seller: ELITE BRANDS OF COLORADO INC
EIN: 72-1541903
Legal address: 4780 HOLLY ST, DENVER, CO 80216, USA
Website: merrell.in.ua
Email: mysale@merrell.in.ua
Phone: +380 800 303 448
Contact information in Ukraine: 21021, Ukraine, Vinnytsia, 600th Anniversary Street, 17th, Megamall Shopping Center