Work format and order dispatch
Aviation Metals of North Carolina, Inc. operates exclusively as an online store with no showroom or physical retail location; all orders are shipped via Nova Poshta LLC.
Orders are sent from the Nova Poshta LLC branch - Post Office No. 11, to the address: Ukraine, Vinnytsia, Akademika Yangelya Street, 75, pom. 68.
Orders are stored and completed in our office and warehouse at the following address: 21009, Ukraine, Vinnytsia Oblast, Vinnytsia District, Vinnytsia, Kyivska Street, Building 16, Tetris Business Center. This address is not the legal entity's registered address.
Delivery methods, terms and costs
To a Nova Poshta LLC branch or parcel terminal — 1–4 days, 110 UAH.
Courier delivery by Nova Poshta LLC – 1–4 days, 155 UAH.
Cash on delivery fees and other possible carrier fees are already included in the shipping cost indicated.
The overall delivery time is 1-4 days from the time your order is placed. This includes processing and packing (0-1 day, immediately after placing your order) and shipping time (1-3 days after the order is handed over to the carrier).
Delivery is carried out throughout Ukraine.
Order dispatch regulations
Orders are shipped daily according to store hours. Orders placed before 4:00 PM are shipped the same day; orders placed after 4:00 PM are shipped the next day.
Payment methods
Payment is made by cash on delivery.
Payment is made exclusively at the time of receipt in one of two ways: by card (including using Apple Pay or Google Pay) or in cash.
Fiscal receipt
The buyer receives a fiscal receipt for the purchased item from the seller, Aviation Metals of North Carolina, Inc. The receipt is sent to the email address or phone number provided by the buyer when placing the order.
Separate from the fiscal receipt, Nova Poshta LLC issues its own document for delivery services; this document is not a fiscal receipt for the goods and does not replace one.
Legal seller, sender and recipient of funds
The recipient of funds for the order is Aviation Metals of North Carolina, Inc (EIN 56-1341457), registered at 1810 W Pointe Dr Ste Charlotte, NC, 28214 USA.
The same legal entity is the seller of the goods in accordance with the Offer Agreement and is the sender of orders transferred to Nova Poshta LLC.
Acceptance and transfer of funds by cash on delivery is carried out by NovaPay LLC.
Review the product before payment
Upon receipt at a Nova Poshta LLC branch or by a Nova Poshta LLC courier, the buyer has the opportunity to inspect and, if necessary, try on the goods before making payment.
When receiving an order from a Nova Poshta LLC parcel terminal, inspecting the item for payment is not possible, as payment is due before receipt. If the item does not meet expectations, the buyer can use the procedure described on the Returns and Exchanges page after receiving the item.
If, upon inspection at the branch or by the courier, the item does not match the order, the buyer has the right to refuse delivery. In this case, the buyer will not be charged:
- cost of goods;
- shipping cost;
- cost of return shipping to the sender;
- any other fees, commissions or charges, including those of the carrier or payment processor.
If a defect in the product is discovered after receipt and payment, the buyer must contact the store in accordance with the terms and conditions set out on the Returns and Exchanges page or use the contact information provided below.
Actions in case of delay, loss or damage of shipment
In the event of a delay, loss, or damage to a shipment, the buyer must contact Nova Poshta LLC directly to locate the shipment and file a corresponding claim.
All shipments are insured for their actual value.
Support contact information and response times
The store is open daily from 9:30 to 21:30 Kyiv time.
Calls by phone +380 800 399 523 are processed according to store opening hours.
Inquiries sent to prosale@merrell.in.ua are processed during business hours according to store hours; responses are provided within 3-7 hours of receipt.
A callback request will be processed within 20 minutes of the request, according to the store's operating hours.
More information about the store can be found on the About page, and contact details can be found on the Contact page.