Terms of use

1. General Provisions

This text is a public offer (adhesion agreement) in accordance with Ukrainian legislation and defines the terms and conditions under which goods are sold through the merrell.in.ua website.

By the time the order is completed, the buyer has access to information about the product, its price, payment and delivery methods, as well as the terms of this offer.

The moment at which this offer is considered accepted by the buyer and the contract concluded is determined by Section 7 of this contract.

The terms "seller", "buyer", "website", "order" and "product" are used in this text in their usual sense.

2. Legal seller

The seller of the goods and a party to this agreement is the following legal entity:

• Full name: Aviation Metals of North Carolina, Inc;
• Registration number: EIN 56-1341457;
• legal address: 1810 W Pointe Dr. Ste D Charlotte, NC, 28214 USA;
• website: merrell.in.ua;
• phone: +380 800 399 523 ;
• email: prosale@merrell.in.ua ;
• Opening hours: from 9:30 to 21:30, seven days a week, Kyiv time.

Phone inquiries are processed within the stated business hours. Email inquiries are processed during business hours according to the same schedule, with responses provided within 3-7 hours of receipt. Callback requests are also processed within the specified business hours, within 20 minutes.

It is this legal entity that is the seller of the goods and a party to the contract.

3. Website status and brand attitude

The website merrell.in.ua is administered by the legal entity Aviation Metals of North Carolina, Inc (registration number EIN 56-1341457, registration address: 1810 W Pointe Dr. Ste D Charlotte, NC, 28214 USA).

The site operates solely as an independent seller of genuine Merrell brand products.

The site is not an official representative, is not an affiliate, is not an official website and is not an authorized partner of the Merrell trademark.

The Merrell trademark, as well as the associated trade name, logo, and product and service marks, do not belong to this website or the indicated legal entity, but are the property of their respective owners; they are used solely to identify and describe products.

4. Store operating format

Products are sold remotely through the website merrell.in.ua.

Storage and packaging of goods is carried out at the following address: 21009, Ukraine, Vinnytsia Oblast, Vinnytsia District, Vinnytsia, Kyivska Street, Building 16, Tetris Business Center (office and warehouse space). Since this address does not coincide with the legal entity's registered address, the company leases the premises.

This premises is not a point of issue of goods and is not intended for personal service of customers.

The company does not have an offline store, showroom, or in-store pickup option—sales are conducted exclusively online.

5. Subject of the agreement

The seller undertakes to transfer the ordered goods to the buyer's ownership, and the buyer undertakes to accept and pay for these goods under the terms and conditions published on the website.

The subject of this agreement is footwear sold through the website merrell.in.ua.

The characteristics, size, color, configuration, price, and availability of a specific product are indicated on the product card, which is part of the information provided to the buyer before placing an order.

This information is final and current at the time of ordering.

The product is sold within the delivery territory - Ukraine.

6. Placing an order

The buyer places an order independently through the website checkout, without registering or creating an account.

To place an order, the buyer does not need to make a call, correspond, or coordinate orders with a manager.

When placing an order, the buyer provides their name, telephone number, email address, and information required for delivery.

• product name;
• size and quantity;
• the price of the product;
• delivery cost.

The above information is displayed to the buyer before the order is confirmed and is final at the time of order placement.

After placing an order, a confirmation page is displayed on the website; additional confirmation may be sent to the email address or phone number provided by the buyer.

The absence of a call from a manager does not cancel a correctly placed order or call it into question.

7. The moment of conclusion of the contract

Acceptance of this offer is deemed to be the buyer's performance of any action through the website's functionality that, by its content, is clearly aimed at completing the order and transferring it to the seller, regardless of the technical implementation of such action or the name of the corresponding interface element.

The contract is considered concluded from the moment the seller receives a properly executed order.

Displaying a confirmation page, assigning an order number, or automatically receiving an email or phone notification confirms that the seller has received the order.

The following are not considered acceptance of the offer and do not create an obligation for the buyer to purchase the product: browsing the website, familiarizing themselves with its pages, adding the product to the cart, as well as requesting a consultation, requesting a call back, or clarifying the characteristics of the product, if such request is not a completed order.

8. Price and final cost

All prices on the website are indicated in hryvnia (UAH).

The price of the product indicated on the product card at the time of placing the order is final.

The delivery cost is reflected separately from the product price until the order is confirmed, and the total amount, including the product price and delivery cost, is made known to the buyer before this confirmation.

After the contract is concluded, the seller does not change the order price unilaterally.

There are no hidden fees or mandatory additional charges that are not disclosed when placing your order.

Detailed terms for determining delivery costs are defined on the Delivery and Payment page.

9. Payment

The basic payment method for an order is cash on delivery via the carrier Nova Poshta LLC; payment upon delivery is made via the NovaPay LLC service.

Full terms of payment and delivery are defined on the Delivery and Payment page.

10. Fiscal receipt

The buyer is provided with a fiscal receipt.

A receipt is generated after payment for the order and sent to the email and/or phone number specified when placing the order.

For more information regarding payment and delivery, please visit the Delivery and Payment page.

11. Delivery

Delivery of goods is carried out within the territory of Ukraine.

Transportation of goods is provided by Nova Poshta LLC.

The terms, cost and specific methods of receiving your order are specified on the Delivery and Payment page.

12. Review and refusal upon receipt

The buyer has the right to refuse to receive the order before paying for it.

In the event of such a refusal, the buyer does not pay for the goods, delivery, return shipping, or any other fees or charges.

The actual receipt of the product is considered to be its delivery to the buyer.

The details of inspecting goods for payment depending on the selected method of receipt are defined on the Delivery and Payment page.

13. Order cancellation

The buyer may cancel the placed order by telephone or by email, as specified in Section 2 of this Agreement, before the order is transferred to the carrier.

If the order has been transferred to the carrier, the buyer may refuse to receive it in the manner specified in Section 12 of this agreement.

There are no hidden penalties or additional fees for canceling an order or refusing to receive it.

14. Exchange and return of goods of proper quality

The buyer has the right to exchange or return goods of proper quality.

The terms, procedure and conditions for such exchange or return are defined on the Return and Exchange page.

15. Warranty and manufacturing defects

The product is covered by a warranty against hidden manufacturing defects, which is provided and considered exclusively by the seller specified in Section 2 of this agreement.

The international manufacturer's warranty or authorized service center status is not claimed by the seller.

The terms and procedure for warranty service are defined on the Warranty page.

16. Refunds

Refunds to the buyer are carried out in the manner specified on the Warranty and Returns and Exchanges pages.

Since payment for orders is made upon receipt of the goods, funds are returned to the bank details specified by the buyer in the corresponding application.

No fees or additional charges apply to refunds.

Bonuses, certificates, or internal website balances are not forced upon the buyer in lieu of cash.

17. Rights and obligations of the seller

• transfer to the buyer the goods corresponding to the placed order;
• provide the buyer with reliable information about the product characteristics, price, payment and delivery methods;
• submit the completed order to the carrier within the time period published on the website;
• provide the buyer with a fiscal receipt;
• develop requests for returns, exchanges, and warranty claims in accordance with the rules published on the Warranty and Returns and Exchanges pages;
• ensure the protection of the buyer's personal data in accordance with the Privacy Policy ;
• inform the buyer if it is objectively impossible to fulfill the placed order.

The seller does not reserve the right to arbitrarily cancel confirmed or paid orders.

18. Rights and obligations of the buyer

• provide correct and up-to-date information required to place an order and for delivery;
• check the composition, size, quantity and cost of the order before confirming it;
• receive and pay for the order using the chosen method or refuse to receive it for payment;
• Comply with the terms of use of the product published on the website, as well as the terms of return and exchange.

The buyer shall not be subject to any obligations not disclosed to him prior to placing the order.

19. Liability and force majeure

The seller is responsible for any discrepancies between the delivered product and the model, size, color, article number, or configuration specified in the order, as well as for any confirmed manufacturing defects in the product.

The carrier's actions or technical failures on the website do not deprive the buyer of the opportunity to resolve the issue directly with the seller.

Force majeure circumstances, including military action, extended infrastructure shutdowns, or natural disasters, may temporarily affect the fulfillment of the parties' obligations, but do not automatically cancel the refund of funds already received by the seller.

If there is a delay in order fulfillment, the seller will provide the buyer with up-to-date information on its status.

This offer governs the relationship between the seller and the buyer; the carrier's liability for loss or damage to goods during transportation is not specifically limited by this agreement.

20. Personal data

The processing of the buyer's personal data is carried out in accordance with the Privacy Policy .

Personal data provided by the buyer is used to process, pay for, deliver, and service the order.

Data processing required to fulfill an order is not combined with subscription to marketing communications; consent to receive marketing communications is not a condition for purchasing a product.

There is no separate checkbox for accepting the terms of the offer and the Privacy Policy on the checkout page: clicking the checkout button confirms the buyer's agreement with the terms of the Public Offer Agreement and the Privacy Policy ; the corresponding text signature is placed under or next to this button.

21. Appeal and dispute resolution

The buyer can contact the seller by phone +380 800 399 523 or by email prosale@merrell.in.ua , specified in section 2 of this agreement.

You can contact us without registering on the website or creating an account.

There is no requirement to contact via any messenger.

The seller informs the buyer of the result of the review of the request or the specific reason for refusing to satisfy it.

The buyer's ability to appeal to competent government agencies or the court is not limited by this agreement.

A complex or multi-stage claims procedure is not established as a mandatory condition for a refund.

22. Validity period and amendment of the offer

This version of the public offer agreement comes into force on September 18, 2026.

The last update to the offer text was made on September 17, 2026.

The new version of the offer is published on the website and applies for the future without retroactive effect.

For each order, the terms of the offer in effect at the time of its placement apply.

The seller does not have the right to unilaterally change the price or terms of the placed order.