About the online store merrell.in.ua
1. Legal seller
The website merrell.in.ua is administered by the legal entity Aviation Metals of North Carolina, Inc (registration number EIN 56-1341457), registered at 1810 W Pointe Dr. Ste D Charlotte, NC, 28214 USA.
It is this legal entity that is the seller of goods sold through the website, under the terms and conditions fully set out in the Offer Agreement .
- phone: +380 800 399 523 ;
- email: prosale@merrell.in.ua ;
- Opening hours: from 9:30 to 21:30, seven days a week, Kyiv time.
Phone inquiries are processed within the stated business hours. Email inquiries are processed during business hours, within the same schedule, and a response is provided within 3-7 hours of the request. Requests for a callback are also processed within the specified business hours, within 20 minutes.
The company has been operating in the market since 2023, and a team of 7 employees ensures order processing and customer support.
2. Store operating format
Products are sold remotely through the website merrell.in.ua.
The company does not have a physical store, showroom, or in-store pickup option: in-person customer service is not available, and orders are processed and processed exclusively online.
3. Operational activities in Ukraine
For storing and completing orders, as well as processing returns and exchanges, the company uses premises (office and warehouse) at the following address: 21009, Ukraine, Vinnytsia region, Vinnytsia district, Vinnytsia, Kyiv street, building 16, business center "Tetris".
This address does not coincide with the company's legal registration address, so the premises are used on a lease basis.
This location is not a pick-up point and is not intended for personal customer service: you do not need to come to this address to purchase, exchange, or return goods.
4. Assortment
The store offers shoes.
The characteristics, size, color, configuration, and availability of a specific item are indicated on the corresponding product card.
Products that the store cannot actually supply are not listed on the website.
5. Brand Status
The store sells products of the Merrell brand and operates exclusively as an independent seller of original products of this brand.
The site is not an official representative of this brand and is not affiliated with it.
The domain merrell.in.ua is not the official website of this brand.
The store is also not an authorized partner of this brand.
The Merrell trademark, as well as the associated trade name, logo, and product and service marks, are not owned by the website or legal entity operating it, but are the property of their respective owners; they are used solely to identify and describe products.
6. Origin of goods
The goods are purchased on the basis of official contracts of the legal entity Szopex sp. z oo, registered at ul. Marka Kotanskiego 6, 10-166 Olsztyn, Poland.
Each delivery is accompanied by primary documents confirming the legality of the purchase of the goods by the seller.
7. Statement of Originality
The store sells exclusively original Merrell brand products.
The documents listed in the following chapter confirm the origin of the goods, but in themselves do not constitute an absolute guarantee of the originality of each individual unit.
8. Internal inspection of goods
Before listing a product on the website and before shipping it, the seller checks the model, article number, size, complete set, and factory markings of the product.
If the product, packaging or accompanying documentation actually contains a GTIN/EAN code or MPN (manufacturer's part number), this information is additionally verified during the inspection.
This verification is the seller's internal quality control practice and does not constitute an official verification or authentication of the manufacturer.
9. Documents
Below on the page are supporting documents confirming the interaction between the seller and the supplier of the goods.
10. Delivery, payment and service
Orders are delivered within Ukraine, and transportation is provided by Nova Poshta LLC.
The default payment method is cash on delivery through this carrier; payment upon delivery is made through the NovaPay service.
The seller provides a warranty for the product.
Full terms of delivery and payment are defined on the Delivery and Payment page.
11. Contacts and links
You can contact the seller by phone +380 800 399 523 or by email prosale@merrell.in.ua during business hours from 9:30 to 21:30, seven days a week, Kyiv time.
Additional information is available on the following pages of the website: